The superior management software for your field service company

StarTech Mobile was designed to ease the information flow and enhance efficiency among technicians and office personnel using mobile devices. We created the product in concert with mobile technicians and service company managers and office staff. It will streamline your Job Management process and ease the burden on your office staff, all while providing critical information to your management team.

StarTech Mobile provides all of the following functions:

• Displays up-to-the-minute, multi-day technician’s schedule and job details.
• Updates schedule status in real-time.
• Attaches all Work Order problems to the Schedule.
• Groups Work Order history (problems, parts, labor) for a given Job site/Resident, by Equipment.
• Can be used to reassign a schedule from any tech to any other tech directly on the device (given there are sufficient security rights).
• Can be used to change from an unassigned slot to other techs (given there are sufficient security rights).
• Use to add parts used on a job, entering the data directly into the device.
• Record and access contact information for schedule slots.
• Record labor for completed schedule slots.
• Capture customer signature on site.
• Record and access customer’s address and contact information.
• See customer’s A/R aging summary.
• Displays Job Site address and contact information.
• Displays Contact’s address and contact information.
• Displays Vendor’s address and contact information.
• Displays Manufacturer’s address and contact information.
• Call your customers, job sites, vendors, etc. directly from within StarTech Mobile.
• Email contacts directly from within StarTech Mobile.
• Browse contacts' web sites directly from within StarTech Mobile.
• Do almost all of this using one-handed operation.
• Synchronizes directly with your enterprise information in real-time.
• Provides multiple connection targets (e.g. one when in the office, and one for the field)
• Provides multiple company files
• Fully optimized for Microsoft Windows Mobile 5.0 devices
• Works offline (when there is no Internet connectivity, such as in basements, rural areas etc.).

StarTech Mobile Supported Devices

Any smartphone device that runs Microsoft Windows Mobile 5.0 (and has a touch screen) can use StarTech Mobile *.

There are multiple devices on the market from all major carriers, but please note that the device must have a "Data Plan" to operate efficiently. A list of devices currently known to support Windows Mobile 5.0 is available at this website. Further, there is also an option to buy a ruggedized Windows Mobile device from Symbol Technologies.

If you need help deciding which device to buy, we can help. Don't hesitate to contact us.

Future releases of StarTech Mobile will include:

Alerts, equipment information, GPS integration, employee tracking, work order bill creation, attaching remote images.

StarTech Mobile reflects the thinking of you, our customer. We have worked closely with our customers to use the latest technology to solve field force integration problems in the service industry.

* Please note: The Palm Treo devices are not supported.