Is Your Service Industry Business Suffering?

Do you often find yourselves searching under mounds of paperwork for client information, service orders or job details?
Do you find yourself using multiple programs, such as Microsoft™ Word™ for one task, Excel™ for another task, etc.?
Do you find yourself keying in customer information several times into different applications?
Do you need to put your customers on hold while you spend precious time locating their information?
Do your Field Technicians often make calls or stops at the office to retrieve important client information?
Do you find yourself exerting much energy training in new technicians?
Do you know the moment your supplies begin to run short?
Is your dispatching technique a "dinosaur"?
Do you often lose track of appointments and/or field personnel?

If you answered "yes" to one or more of the above conditions, then be assured––we're experts in helping people like you!

Pioneer StarTech™: A Revolutionary
Computer Software

Pioneer StarTech™ is an innovative, secure, scalable, and superior communications system providing on-site Service Professional wireless data entry, powerful and innovative up-to-the-minute tech scheduling and status, complete inventory control and automatic invoice creation, all in one single application that is easy to use and operate.

By taking users to superior levels of productivity, we can increase your bottom line by improving customer relations.

Understanding Your Needs

If you are like most small-to-mid sized Field Service businesses, you already know that what worked for you yesterday might not be enough today, and certainly not for tomorrow. As your company changes, expands and shifts with technology, your computer software must change, as well.

Standard accounting software, such as QuickBooks™, are general programs that are not designed to accommodate specific service-industry needs. Therefore, critical aspects of your business such as scheduling, dispatching, job management and reporting are not included to simplify your process. This forces the user to often use multiple programs and enter data twice in order to manage different areas of the project which adds up to extra paperwork.

Pioneer StarTech™ corrects these deficiencies by supplying you with compatible software that has many functions specific for the service industry. Because our staff has experience in the service industry, the program was developed with powerful functions that assist you through your daily operations. You will be amazed at the ease with which you can perform basic, necessary operations.

Simplify How You Manage Projects

You can have a better workflow, provide better service to your customers and save money at the same time.

Accurate estimating, precise inventory tracking, complete control of purchasing, automated billing, scheduling--we know exactly what's involved when taking your company to the next level.

Want to manage service dispatch easily? You got it. Need to track Work Orders, Change Orders, or generate invoices on the fly? Now you can.

Created by a staff that has hands-on experience in the service industry, Pioneer StarTech™ includes everything a service company needs to manage your day-to-day operations successfully.

Service Management Software

Gaining complete control of purchasing, service agreements, warranties, customers, suppliers and employees are just some of the challenges unique in a service industry. How you manage these areas are the most important aspects to an efficient, coordinated team. Obviously, your computer systems must be up to the task of assisting--not burdening--you with maintaining control.

Pioneer StarTech™ masterfully eliminates the need of several independent programs by incorporating everything you need into one easy-to-use program. This will streamline the control of your service operations, thus enhancing communication between customers and your organization's dispatchers, technicians and accounting staff.

We are absolutely confident that by using Pioneer StarTech™ as your accounting/management tool you will notice an increase in the speed and efficiency of the service you provide.

Dispatching & Scheduling

At the heart of your business is the ability to dispatch and schedule technicians in an organized, efficient manner. Now dispatching is easier than ever. With its intuitive Drag & Drop, color-coded graphical display, our Schedule Board simplifies and increases the speed of the dispatching process. The easy-to-use interface makes it simple for dispatchers to handle almost all the service call dispatch functions from one screen. Click here to view detailed Dispatching & Scheduling screenshots.

Customer Care

Providing good customer care means understanding the specific needs of each client. Our Customer Transactions window makes is easy for everyone to view specific information, transactions, and notes regarding each client in order to be able to satisfy their specific needs. Click here to view detailed Customer Screenshots.

Reporting

Successful management begins with maintaining a firm grip on all areas of production. Now you can generate powerful and customizable reports that will provide you with critical information on all aspects of your business such as: technician profitability monitoring, customer sales analysis, equipment and service history and detailed inventory reports.

Summary

Every aspect of Pioneer StarTech™ was created to assist you in managing your day-to-day operations. And an efficiently run business is the key to increasing your profits.