The superior management software for your field service company

Is Your Service Management Business Suffering?

• Do you often find yourself searching under mounds of paperwork for client information, service orders, or job details?
• Do you find yourself using multiple programs, such as Microsoft™ Word™ for one task, Excel™ for another task, all day long?
• Do you find yourself keying in customer information several times - the same, exact information - into different applications or even into different sections of the same application?
• Do you need to put your customers on hold while you frantically try to locate their information?
• Do your field technicians often call in, or stop by the office, simply to retrieve important client information?
• Do you find yourself exerting too much energy training new technicians?
• Are you caught by surprise when one of your supplies run out?
• Is your dispatching technique a "dinosaur"?
• Do you often lose track of appointments and/or field personnel?

If you answered "yes" to one or more of the above questions, then rest assured––StarTech will eliminate these conditions, as it did for all of our other customers.

A Revolutionary Business Application

Pioneer StarTech is an innovative, secure, scalable, and superior business management system providing field service businesses with powerful and innovative up-to-the-minute tech scheduling and status, on-site wireless data entry, complete inventory control and automatic invoice creation - all in one single application that is easy to operate.

By taking you to superior levels of productivity, we can increase your bottom line. You can conduct your business faster and more efficiently. You can improve your level of customer service, so that they come back to you again and again.

Understanding Your Needs

If you are like most small and mid-sized field service businesses, you already know that what worked for you yesterday might not be enough today, and certainly not for tomorrow. As your company changes, expands and shifts with technology, your computer software must change, as well.

Standard accounting software programs, such as QuickBooks™, are general-purpose, one-size-fits-all programs that are not designed to accommodate the specific service-industry needs. Therefore, critical aspects of your business such as scheduling, dispatching, job management and reporting are not accommodated. This forces you to use multiple programs and enter data twice, in order to manage different areas of each project. It all adds up to extra paperwork.

Pioneer StarTech corrects these deficiencies by supplying you with software that has many functions specific to the service industry, but is compatible with the other programs you still want to use. Because our staff has experience in the service industry, the program was developed with powerful functions that assist you in your daily operations. You will be amazed at the ease with which you can perform your tasks.

Simplify Project Management

You can have a better workflow, provide better service to your customers, and save money at the same time.

You will be able to take your company to the next level, with accurate estimating, precise inventory tracking, complete control of purchasing, automated billing, and convenient scheduling.

Want to manage service dispatching easily? You got it. Need to track Work Orders, Change Orders, or generate invoices on the fly? Now you can.

Created by a staff that has hands-on experience in the service industry, Pioneer StarTech includes everything a service company needs to manage day-to-day operations successfully.

Service Management

Gain complete control of purchasing, service agreements, warranties, customers, equipment, suppliers and employees. How you manage these areas is the most important aspect of an efficient, coordinated team, only possible if your computer systems are up to the task of assisting--not burdening--you with maintaining control.

Pioneer StarTech masterfully eliminates the need for several independent programs, by incorporating everything you need into one easy-to-use program. This will streamline your operations, enhancing communication between customers and your organization's dispatchers, technicians and accounting staff.

We are absolutely confident that by using Pioneer StarTech as your accounting/management tool increase the speed and efficiency of te services you provide.

Dispatching & Scheduling

At the heart of your business is the ability to dispatch and schedule technicians in an organized, efficient manner. Now dispatching is easier than ever. With its intuitive Drag & Drop, color-coded graphical display, our Schedule Board simplifies and increases the speed of the dispatching process. The easy-to-use interface makes it simple for dispatchers to handle almost all the service call dispatch functions from one screen.

Customer Care

Providing good customer care means understanding the specific needs of each client. Our Customer Transactions window makes is easy for everyone to view specific information, transactions, and notes regarding each client in order to be able to satisfy their specific needs.

Reporting

Successful management begins with maintaining a firm grip on all areas of production. Now you can generate powerful and customizable reports that will provide you with critical information on all aspects of your business, such as: technician profitability monitoring, customer sales analysis, equipment and service history, and detailed inventory reports.

Summary 

Every aspect of Pioneer StarTech™ was created to assist you in managing your day-to-day operations. And an efficiently run business is the key to increasing your profits.