I was looking for one program that could integrate many of our office functions into one; proposals, change orders, scheduling, purchasing, A/P, A/R, etc., StarTech does that. Functions that I needed that were not a part of the program upon its purchase have been added to improve StaTech even further. Technical support has been terrific and they will always listen to ideas that will improve their program for the benefit of all StarTech users and implement them where they can.
I was a very hard sell but I am sold!!!!! I would highly recommend Pioneer StarTech and the people behind it.
Margaret Burke
Custom Residential Systems
Office Manager
Installers of Low Voltage Systems
Suburban Chicago, IL
We have used other software in the past and none of the programs I’ve seen have the estimating, scheduling, and billing power that Pioneer StarTech has. From the estimating stage to the final billing, this program tracks all necessary information. We used to spend endless hours on the weekends trying to catch up with our paperwork, and now we are able to track our jobs with ease. Pioneer StarTech is easy to navigate, and extremely user friendly. The customizing capabilities of this program have really allowed us to respond to the specific needs of our company and we finally have a contractors program that is proficient and relative to our business.
John Sousa
President
Mount Auburn Electric
Cambridge, MA
Migrating to StarTech has been a very good thing for ComTech. The program is so feature rich we are still discovering the capabilities within it. So far it has given us the ability to track sales and service to a detail we could only dream of before. The ability to merge with Quickbooks is a major plus. New features are constantly being added to enhance an already great product. Sometimes we feel like we have our own in-house software development team at work. I recommend StarTech to any service organization that needs to manage multiple technicians and workflow in an organized and detailed manner. Cost-wise it is priced very well for the features it provides. We searched for about 2 years before deciding StarTech was the product for us and couldn’t be more pleased with our decision.
Mike Farlow
ComTech Network Solutions
Authorized 3COM Business Phone System Dealer
Graham, NC http://www.comtechnc.com
I want to thank your customer support and staff, for helping me setup your program on my company's network computer. Pioneer Interactive was my second choice in purchasing a Service Management Software, after several months of frustration with my first choice, costing my company several hundreds of dollars, I have finally found a program that make my companies daily business life easier and more organized. I love your detailed work orders and smooth transitions from QuickBooks 2004. The only regret I have is that Pioneer Interactive wasn’t my first choice!
Andrew Nepi
President
American Elevator Services Inc
Laguna Niguel, CA
...One of the cleanest (defect free) applications I've dealt with in the past 20 years, and I've worked extensively with Indus' PassPort, MRI's MRO, SAP, PeopleSoft, Oracle and Lawson.
Marcus Gee
Dive California
IT Director
I am a systems analyst for small to medium businesses and take my customers very seriously. There are many computer people ready to take your place nowadays so I really try to make sure my customers get what they need, not something that makes me the most profit. A very good customer of mine is in the service industry installing and repairing refrigeration and air conditioning equipment. They work in both the residential and commercial markets and currently have a dozen trucks on the road at all times. They have grown from a small one man shop to a very active company and currently use QuickBooks to handle the billing, inventory, A/R, A/P and payroll. With a dozen trucks on the road and several service calls per day from each truck you can imagine the amount of paperwork involved. What they wanted was a way to track what they are doing more accurately as well as to eliminate some of the paperwork.
I researched over 30 packages designed specifically for the service industry and I have to say that some of the more popular ones out there were the worst. Either they had a very clumsy interface and you needed a PHD to understand how they work or they had no ability to do most of the things this customer needed. As a matter of fact, the most expensive software we found that was supposed to be “The Industry Standard” was the most complex and feature poor package of them all.
After 3 months of downloading and trying out different packages, I received a trial version of StarTech. I couldn’t believe the user interface. It was so intuitive I knew my customer would be able to start using it immediately. Then I started looking at the features and it actually had more features than we currently needed but the owner of the company wants to try them later. I thought OK, this is too good to be true so it has to cost a fortune but I was pleasantly surprised to find it in the middle range of most of the competitors that I had already rejected.
Then we ordered your package and the mobile version for all the trucks. The surprising thing is the technicians on the trucks actually liked it better than the old fashioned paperwork way and now have NO paperwork to do at all. You heard me right. They actually capture the signatures on the job and it updates the server at the office and an invoice is usually mailed out the next day. We thought the technicians would be the biggest obstacle and they actually like it better than doing the old fashioned paperwork.
As you know we started implementation and had a lot of questions about features we had never used. That’s when I realized the best feature in the StarTech system is your customer service. Your CS department answered every question asked and responded in a way that impressed us more than the software itself.
I wanted to take this time to thank you for a superior piece of software. So many companies are just trying to rush something to market nowadays to make money and the research and testing you obviously put into StarTech shines through brilliantly.
Jerry Toler
Computer Ave., Inc.
Clearfield, Utah
I truly appreciate the quality of your program and it's very intuitive to work with and I won't have any problems recommending Pioneer to any of my clients.
David J. Hensley, CPA
Springfield, IL
You have truly helped us in growing our business to the next step! Thank you for your long hours!
Julie Jenson
Jenson Refrigeration
Murray, Utah
Pioneer StarTech's comprehensive invoicing has simplified our complex billing system tremendously. In addition, the excellent scheduling feature has allowed us to schedule multiple technicians efficiently, boosting our productivity. We can surely say that in our growing business, Pioneer StarTech has been the single most productive business investment we have recently made.
Volvies Air, Inc.
Monroe, NY
...Great support and constantly improving software features!
Eric Gurley
Cyber Solutions Inc
Anderson, SC
I would like to take this opportunity to express to you our appreciation for you efforts in installing your StarTech software. It has provided us with all the benefits that you had explained. You have also been very diligent in responding to any questions we have had, including program changes, updates, etc. Its been a pleasure.
I was looking for one program that could integrate many of our office functions into one; proposals, change orders, scheduling, purchasing, A/P, A/R, etc., StarTech does that. Functions that I needed that were not a part of the program upon its purchase have been added to improve StaTech even further. Technical support has been terrific and they will always listen to ideas that will improve their program for the benefit of all StarTech users and implement them where they can.
I was a very hard sell but I am sold!!!!! I would highly recommend Pioneer StarTech and the people behind it.
Custom Residential Systems
Office Manager
Installers of Low Voltage Systems
Suburban Chicago, IL
We have used other software in the past and none of the programs I’ve seen have the estimating, scheduling, and billing power that Pioneer StarTech has. From the estimating stage to the final billing, this program tracks all necessary information. We used to spend endless hours on the weekends trying to catch up with our paperwork, and now we are able to track our jobs with ease. Pioneer StarTech is easy to navigate, and extremely user friendly. The customizing capabilities of this program have really allowed us to respond to the specific needs of our company and we finally have a contractors program that is proficient and relative to our business.
President
Mount Auburn Electric
Cambridge, MA
Migrating to StarTech has been a very good thing for ComTech. The program is so feature rich we are still discovering the capabilities within it. So far it has given us the ability to track sales and service to a detail we could only dream of before. The ability to merge with Quickbooks is a major plus. New features are constantly being added to enhance an already great product. Sometimes we feel like we have our own in-house software development team at work. I recommend StarTech to any service organization that needs to manage multiple technicians and workflow in an organized and detailed manner. Cost-wise it is priced very well for the features it provides. We searched for about 2 years before deciding StarTech was the product for us and couldn’t be more pleased with our decision.
ComTech Network Solutions
Authorized 3COM Business Phone System Dealer
Graham, NC
http://www.comtechnc.com
I want to thank your customer support and staff, for helping me setup your program on my company's network computer. Pioneer Interactive was my second choice in purchasing a Service Management Software, after several months of frustration with my first choice, costing my company several hundreds of dollars, I have finally found a program that make my companies daily business life easier and more organized. I love your detailed work orders and smooth transitions from QuickBooks 2004. The only regret I have is that Pioneer Interactive wasn’t my first choice!
President
American Elevator Services Inc
Laguna Niguel, CA
...One of the cleanest (defect free) applications I've dealt with in the past 20 years, and I've worked extensively with Indus' PassPort, MRI's MRO, SAP, PeopleSoft, Oracle and Lawson.
Dive California
IT Director
I am a systems analyst for small to medium businesses and take my customers very seriously. There are many computer people ready to take your place nowadays so I really try to make sure my customers get what they need, not something that makes me the most profit. A very good customer of mine is in the service industry installing and repairing refrigeration and air conditioning equipment. They work in both the residential and commercial markets and currently have a dozen trucks on the road at all times. They have grown from a small one man shop to a very active company and currently use QuickBooks to handle the billing, inventory, A/R, A/P and payroll. With a dozen trucks on the road and several service calls per day from each truck you can imagine the amount of paperwork involved. What they wanted was a way to track what they are doing more accurately as well as to eliminate some of the paperwork.
I researched over 30 packages designed specifically for the service industry and I have to say that some of the more popular ones out there were the worst. Either they had a very clumsy interface and you needed a PHD to understand how they work or they had no ability to do most of the things this customer needed. As a matter of fact, the most expensive software we found that was supposed to be “The Industry Standard” was the most complex and feature poor package of them all.
After 3 months of downloading and trying out different packages, I received a trial version of StarTech. I couldn’t believe the user interface. It was so intuitive I knew my customer would be able to start using it immediately. Then I started looking at the features and it actually had more features than we currently needed but the owner of the company wants to try them later. I thought OK, this is too good to be true so it has to cost a fortune but I was pleasantly surprised to find it in the middle range of most of the competitors that I had already rejected.
Then we ordered your package and the mobile version for all the trucks. The surprising thing is the technicians on the trucks actually liked it better than the old fashioned paperwork way and now have NO paperwork to do at all. You heard me right. They actually capture the signatures on the job and it updates the server at the office and an invoice is usually mailed out the next day. We thought the technicians would be the biggest obstacle and they actually like it better than doing the old fashioned paperwork.
As you know we started implementation and had a lot of questions about features we had never used. That’s when I realized the best feature in the StarTech system is your customer service. Your CS department answered every question asked and responded in a way that impressed us more than the software itself.
I wanted to take this time to thank you for a superior piece of software. So many companies are just trying to rush something to market nowadays to make money and the research and testing you obviously put into StarTech shines through brilliantly.
Computer Ave., Inc.
Clearfield, Utah
I truly appreciate the quality of your program and it's very intuitive to work with and I won't have any problems recommending Pioneer to any of my clients.
Springfield, IL
You have truly helped us in growing our business to the next step! Thank you for your long hours!
Jenson Refrigeration
Murray, Utah
Pioneer StarTech's comprehensive invoicing has simplified our complex billing system tremendously. In addition, the excellent scheduling feature has allowed us to schedule multiple technicians efficiently, boosting our productivity. We can surely say that in our growing business, Pioneer StarTech has been the single most productive business investment we have recently made.
Monroe, NY
...Great support and constantly improving software features!
Cyber Solutions Inc
Anderson, SC
I would like to take this opportunity to express to you our appreciation for you efforts in installing your StarTech software. It has provided us with all the benefits that you had explained. You have also been very diligent in responding to any questions we have had, including program changes, updates, etc. Its been a pleasure.
Pioneer Plumbing
Tucson, Arizona
http://www.pioneerplumbing.net/