Why Pioneer StarTech?

Feature Packed
Familiar & Consistent Look & Feel
Tight Integration with Intuit QuickBooks®
Internet Enabled
Extremely Scalable
Streamlined Workflow
Auto Deployment & Auto Updating
StarTech Mobile™

Feature Packed

Pioneer StarTech™ enables you to manage all of your company’s day-to-day operations, from Service Calls to estimates, customer equipment, service agreements, inventory, purchasing, RFQ, Scheduling & Dispatching, mobile tech, invoicing, Customer relationship management, advanced reporting solutions, and much more, in one easy-to-use and fully-integrated program.

Familiar & consistent Look & Feel

Pioneer StarTech™ utilizes the familiar user interface seen in state-of-the-art programs like Microsoft office®, which makes you feel at home as soon as you start working with Pioneer StarTech™. Pioneer StarTech™ also incorporates a consistent user interface, where the behavior of all screens are designed to act similarly so once you get used to one screen you are then at home with all the other screens. This cuts down on training time, as well as it makes your work more productive.

Tight Integration with Intuit QuickBooks®

One of the most compelling features in Pioneer StarTech™ is its seamless and tight integration with Intuit QuickBooks®. From your initial setup of StarTech where you are able to get your existing data from Intuit QuickBooks® in a matter of minutes with an easy to use 'company setup wizard,' information like: Customers, Vendors, Items, Manufacturers, Employees and lots more, are but a few clicks away, saving you hundreds of dollars in hourly fees typically charged by others for setup data entry. And once you get everything into Pioneer StarTech™, the program makes sure that all your Intuit QuickBooks® data is consistent and up to date. Double entries are a thing of the past. To read an overview of the QuickBooks® integration click here.

Internet Enabled

Pioneer StarTech™ has been designed and architected with the internet in mind, referred to as Smart Client technology, using a powerful multi-tier approach, where the heavy lifting has been removed from the client’s computer to the server side, so there is no database connectivity going from the client to the server. In this way we were able to implement powerful compression algorithms and caching techniques that enabled us to speed up the program even when working off an internet Dial-Up connection or wireless card. This also enables you to work at home or anywhere in the world for that matter, wherever there is an internet connection available, and experience pretty much the speed as in your local LAN. Just put in your IP address and there you go…

Extremely Scalable

As explained above, the program is designed using a multi-tier approach. This enables you to scale your application server to the extreme, since all the clients do not connect directly to the database server, but rather to the application server.

Streamlined Workflow

We are proud of our approach: We are not just in the software business, but rather we put ourselves in the shoes of the service industry. By paying attention to the needs and the workflow of the service industry we were able to analyze the day-to-day operations of the sector, and apply that knowledge directly to the program. Simplifying the workflow and reducing the amount of data entry were key goals in developing the program.

For example, in service calls where you enter the parts needed for a work order, it flows from the PO Quote to PO to PO Receipt to the Work Order and from there to the Customer’s Invoice, as well as generating complete cost details to revenue reports to inventory control. When you complete a schedule slot, the information flows from the schedule board to the Work Order to Customer’s Invoice to Employee’s time sheets, as well as complete labor costing analysis.

When creating an Estimate and listing the Parts/Labor that you plan to use for your job/project, our unique ‘Process Parts’ feature, where the system will show which warehouse has those parts in stock, as well as show all purchasing, quoting & pricing history for that given part, makes it possible for you to make intelligent business decisions. Armed with that information you are able to make an informed decision on how you would like to get that part, and with a few clicks you are able to send Purchase Quotes to a multitude of vendors without you having to type/write the full parts list over again. As soon as you receive the pricing from the quoted vendors you could easily decide from which vendor you would order, and then just point and click, and a completed Purchase Order is created automatically for each vendor with all their parts already attached. As soon as you receive the parts for the Work Order they are automatically linked to the Work Order where the system is able to the determine the complete costing of your project.

As we like to say: You enter the information once and let the system carry that information to all relevant transactions without you having to enter the data again.

Auto Deployment & Auto Updating

With Pioneer StarTech's unique Auto-Update feature you don't have to run a setup on each and every workstation of your organization; the update manager will take care of that for you. This is true even for workstations that are connected to the server over the web and are not part of your local network, all with a click of a mouse.

StarTech Mobile™

To reap the full benefits of Pioneer StarTech™, check out ‘Pioneer StarTech Mobile™’, to integrate your field force into the system. To see the benefits of using Pioneer StarTech Mobile™ click here.